biti baji Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to all services provided on the biti baji platform. By browsing the website, creating an account, or taking part in any game or betting service, the user is considered to have fully accepted these Terms.

These Terms are available in both English and Bengali. In the event of any inconsistency in interpretation, the Bengali version will take precedence. biti baji reserves the right to amend, add to, or remove any part of these Terms at any time without prior notice. Updated Terms take effect as soon as they are published.

Different parts of the platform may have their own specific terms, which apply alongside these general Terms. In case of any conflict, the specific terms will take precedence. For more information about us, please visit our About Us page.

Eligibility and Age Requirement

To use the services on biti baji, a user must meet all of the following conditions:

• Must be at least 21 years of age and eligible to take part in online gaming under applicable law.
• Must operate only one account in their own name — multiple accounts for the same person are not allowed.
• Must provide accurate and truthful personal and contact information.
• Must be the rightful owner of the payment method used on the account.
• Must not use the service from any region where online gaming is explicitly prohibited.

biti baji may request a copy of a national ID card or other government-issued document at any time for age verification. The account may be restricted or suspended until verification is complete. Minors have no access to this service and we take a strict stance on this. 21+

Account Registration

When creating an account on biti baji, the user must provide their correct name, mobile number and any other required information. Opening an account with false information is a direct breach of these Terms and may result in the account being closed.

3.1 Password and Security

It is the user's own responsibility to keep their account password confidential. Sharing a password with anyone is not allowed. If someone accesses your account without your permission, you must notify the support team immediately. biti baji is not responsible for any loss caused by unauthorised access.

3.2 Identity Verification (KYC)

In the interest of secure transactions, biti baji may request documents for identity verification (KYC). Withdrawals may be held until this process is completed. Verification typically requires a copy of a national ID card or passport.

Deposits and Withdrawals

The minimum deposit amount on biti baji is ৳100 and the minimum withdrawal amount is ৳500. The currently accepted payment methods are: bKash, Nagad and Rocket.

Withdrawal requests are generally processed within 15 minutes to 2 hours. Processing time may vary depending on the account verification status and banking conditions at the time of the request.

4.1 Deposit Policy

• Only deposits from a payment account in the user's own name are accepted.
• Deposits through a third party are not allowed and any such transactions will be cancelled.
• Deposited funds are usually credited to the account instantly; if there is any issue, please contact support.

4.2 Withdrawal Policy

• Withdrawals can only be made to a verified payment method that was used for deposits.
• Winnings from a bonus cannot be withdrawn until the active bonus wagering requirements have been met.
• biti baji reserves the right to temporarily hold a withdrawal if there is suspicion of fraudulent activity.

Bonuses and Promotions

New users on biti baji receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 15 times the bonus amount. That means if a user deposits ৳1,000, they receive a ৳2,000 bonus, giving a total balance of ৳3,000 — and ৳2,000 × 15 = ৳30,000 must be wagered before the bonus amount can be withdrawn.

A bonus is not cash; it only becomes withdrawable after the specified wagering requirements have been met. If any unusual or advantageous betting pattern related to a bonus is detected, biti baji reserves the right to cancel that bonus.

5.1 Bonus Terms

• A user may not claim any single promotion more than once.
• A bonus may only be usable on specific games or betting categories — the specific terms of each offer apply separately.
• If the original deposit is withdrawn before the wagering requirements are met, the bonus will be cancelled.
• VIP members receive a weekly cashback benefit according to their level: up to 0.3% at Bronze level, up to 0.5% at Silver level, and up to 0.8% at Gold level — based on the net loss for the week.
• biti baji reserves the right to change or discontinue any promotion.

Betting and Gaming Rules

All bets and games played on biti baji are subject to these Terms and any applicable specific gaming rules. The user must follow the rules of each individual game or betting market.

6.1 Bet Acceptance

All bets are considered valid only after they have been successfully confirmed. Bets placed based on incorrect odds or information displayed due to a system error or technical fault may be cancelled. In such cases, the original bet amount will be refunded.

6.2 Prohibited Activities

• The use of any betting software, bots or automated systems is not allowed.
• Placing opposing bets on the same event from multiple accounts to guarantee a profit ("arbitrage") is not allowed.
• Attempting to influence betting outcomes by colluding with other users is strictly prohibited.
• Placing a bet on a sporting event after its result is known is not permitted.

6.3 Game Results

All casino game results are determined through certified Random Number Generator (RNG) technology. No result is predetermined or manipulated. In any dispute between a player's claim and the server logs, the server data will be considered final.

Account Security

Each user is fully responsible for maintaining the security of their account. Use a strong and unique password and change it regularly. Take extra care when logging in on a public or shared device.

biti baji will never ask for a password, OTP or personal information via email or message. If you receive any such message, it may be a phishing attempt — notify the support team immediately and do not share any information.

Responsible Gaming

biti baji takes responsible gaming very seriously. We believe gaming is a form of entertainment and we work actively to ensure it never becomes a cause of financial or personal harm.

Users can request deposit limits, session time limits or a temporary break. If you feel gaming is getting out of control, contact us or follow the guidance on our Responsible Gaming page.

Through the Self-Exclusion feature, a user can restrict access to their account for a set period. During an active self-exclusion period, the account will not be reopened.

Service Suspension and Account Termination

biti baji reserves the right to temporarily suspend or permanently close any account for any of the following reasons:

• Breach of any provision of these Terms.
• Operating an account with false or misleading information.
• Involvement in any fraud, hacking or other illegal activity.
• Operating more than one account in the same person's name.
• Attempting to exploit any system bug or error for an unfair advantage.

If an account is closed, any remaining original deposit balance (if applicable) will be returned, but bonuses or winnings derived from bonuses are not refundable.

A user may also contact support to request closure of their own account. In that case, the account will be closed after any pending withdrawal requests have been processed.

Privacy and Data Protection

biti baji places great importance on the privacy of users' personal information. Information collected during account registration and operation is used only for providing the service, verifying identity and meeting legal obligations.

Personal information is not sold to any third party. However, information may be provided to authorities when legally required. We use SSL encryption technology to protect data. For more details, please read our Privacy Policy.

Limitation of Liability

biti baji is not liable for any direct or indirect loss where that loss arises from any of the following:

• Loss of internet connection or a fault with the user's own device.
• Errors in third-party software or payment services.
• Circumstances beyond our control, such as war, natural disaster or epidemic.
• The user's own negligence or deliberate actions.

The service may be temporarily unavailable during system maintenance or upgrades. Regarding any games or bets in progress during such times, biti baji will make decisions in accordance with its applicable policies.

Dispute Resolution

If any dispute or complaint arises, please first try to resolve it through the support team. Contact us via live chat or email and our support team will work to reach a resolution promptly.

If a resolution cannot be reached through support, the user may submit a formal written complaint. A formal decision will be communicated within 30 days of the complaint being submitted. For disputes relating to gaming results, the server logs will be treated as the final evidence.

12.1 Complaint Time Limit

Any complaint regarding a transaction or result must be submitted within 30 days of the date of the event in question. Complaints received after this deadline may not be considered.

Contact and Support

If you have any questions about these Terms or need assistance with anything related to our service, please get in touch. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Support Channels:

• Live Chat: Open the chat window directly on the website — this is the fastest way to get immediate help.
• Email: [email protected] — for detailed complaints or document verification requests.

For quick answers to common questions, visit our FAQ section — it already covers many questions about accounts, payments, bonuses and gaming.