Privacy Policy
This document clearly explains what personal information you provide while using the biti baji platform, how it is collected, what purposes it is used for, and how it is kept secure.
Table of Contents
Introduction and Scope
This privacy policy is prepared and published by the company operating the biti baji platform. This document governs how we handle your personal information when you use our website, mobile application, or any related services.
This policy applies to all registered members of biti baji, prospective registrants, and anyone browsing our platform. By using our services, you are considered aware of and in agreement with the terms of this privacy policy. This policy operates together with our Terms and Conditions.
Data Collection
We collect your information in several ways. Some information is provided directly by you, while some is collected automatically as you use the platform.
2.1 Information You Provide Directly
Information you provide during registration and account management:
- Full name and date of birth
- Mobile number and email address
- Password and login credentials
- Documents submitted for identity verification (National ID or equivalent)
- Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket)
- Support requests and messages sent via live chat or email
2.2 Automatically Collected Information
When you use the platform, our system automatically records the following:
- IP address and device identifier
- Browser type and version
- Start and end time of each session
- List of pages visited and navigation patterns
- Gaming activity, betting history, and transaction details
- Preferences and settings collected via cookies (details in Section 6)
2.3 Information Received from Third Parties
In some cases, we may receive limited information from identity verification service providers for the purpose of verifying identity or preventing fraud. This data collection is always carried out to meet legal obligations.
Purpose of Data Use
biti baji uses your personal information only for specific and legitimate purposes. The main reasons for using your data are listed below:
3.1 Account Management and Service Delivery
Your information is used to open, manage, and secure your account; verify logins; process transactions; and pay out winnings.
3.2 Identity Verification and Security
We carry out identity verification processes to prevent fraud, money laundering, and unauthorized access. This is essential for protecting your account and funds.
3.3 Customer Support
Our 24/7 live chat and email support team accesses the necessary information to respond to your requests. The goal is to resolve your issues quickly and accurately.
3.4 Service Improvement
By analyzing the overall user experience, we work to further improve the platform's functionality, game layout, and payment service.
3.5 Legal Obligations
We are required to retain and disclose certain information to comply with applicable laws or regulatory directives. This is not done beyond what the law requires.
Data Storage and Security
Protecting your information is one of our highest priorities. biti baji applies security measures at both the technical and organizational level.
4.1 Technical Safeguards
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive data is stored in encrypted databases
- Passwords are never stored in plain readable form — they are kept only as encrypted hashes
- Continuous monitoring is active to detect unauthorized access attempts to the system
4.2 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations or resolve disputes.
4.3 Access Control
Only a limited number of authorized staff have access to your information. Every access is recorded as a log and reviewed regularly.
Sharing Data with Third Parties
biti baji never sells your personal information. However, limited information may be shared with certain specific third parties where strictly necessary for operating the service.
5.1 Payment Service Providers
We use the services of bKash, Nagad, and Rocket to process deposits and withdrawals. The minimum information required to complete a transaction is shared with these providers. These third parties operate under their own privacy policies.
5.2 Identity Verification Services
We may work with specialized verification service providers to prevent fraud and confirm user identity. This cooperation is carried out under strict data protection agreements.
5.3 Legal Authorities
Information may be provided to relevant authorities if required by a court order, a lawful request from law enforcement, or a legal obligation. In such cases, we provide only the information requested — nothing more.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies that make your experience easier and more personalized.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, perform security checks, and run core platform functions. The site cannot work properly without these.
- Functional Cookies: Used to remember your preferred language, display settings, and other preferences.
- Analytical Cookies: Collect data to review how well our platform is performing and to improve the user experience.
6.2 Cookie Controls
You can delete cookies or stop accepting new ones through your browser settings. However, disabling essential cookies may limit some platform functionality. We keep the use of third-party tracking cookies to a minimum.
Your Rights
You have certain important rights over your personal information. biti baji respects these rights and helps you exercise them.
7.1 Right to Access
You may request to know what information we hold about you. Contact our support team and details will be provided within a set timeframe.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you have the right to request a correction. This process can be started through account settings or live chat.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, this request may be limited if there are legal obligations or ongoing financial disputes.
7.4 Right to Restrict Processing
In specific cases you may request that processing of your information be temporarily suspended. Our support team is available at all times for any questions on this matter.
Read our Responsible Gaming Policy for detailed guidance on using our service responsibly, where you can also find more information about controlling your account.
Protection of Minors
biti baji strictly refrains from providing services to anyone under the age of 21. Age verification is a mandatory step in the registration process. If a person is found to be under 21, their account will be suspended immediately and any collected information will be deleted.
We do not collect or store personal information of any minor. Parents are requested to contact us immediately if they believe their underage child has used our platform.
Policy Changes
This privacy policy may be updated from time to time due to changes in the service, technological developments, or legal requirements. When changes are made, the "Last Updated" date at the top of the policy will change.
For significant changes, registered members will be notified by email or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.
If you have any questions about a change to the policy or need a copy of a previous version, please contact our support team. On the About Us page you can learn about the organization's background and the basis of its policies.
Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
Available 24/7. Support is provided in both Bengali and English.
For answers to general questions, visit our FAQ page — many questions about accounts, payments, and privacy are already answered there.